Policies

On any job, systems give you the assurance that things will happen as they should!

Brown Drainage & Construction are committed to formalising their policies and laying these out before work begins so that both parties know what to expect and have the assurance things will happen as they should. When working in drainage and civil construction precise systems eliminate error, therefore reducing time and costs.

Customer Care

Brown Drainage & Construction is committed to providing a high level of customer service. Through our previous experience working on projects in the greater Waikato and Franklin Districts, we have an excellent understanding of the Principal’s expectations. Our work teams take pride in delivering high quality work, ensuring the reinstatement is of the highest order while minimising the disruption to the pedestrian and the motorist.

Communication and Client Relations

Brown Drainage & Construction’s approach is to be proactive in addressing issues that may arise during the course of the project. Open and honest communication between the customer’s representatives and our people is of the essence for fostering a harmonious relationship, which ultimately achieves mutual outcomes. To facilitate written and verbal communication flow on this contract we have an up to date communication system that includes radiotelephones, telephone, facsimile, mobile phones, e-mail and of course standard post.

Resource Management Act

On most projects we are involved in high environmental risk situations, therefore we understand the importance of undertaking projects in compliance with the environmental plan or resource consents.

We have a responsible and proactive attitude to protecting the local environment and work closely with the Environment Waikato personnel.
To date no legal action or abatement notices have been issued to Brown Drainage & Construction by any controlling authority for a breach of the Resource Management Act. This is something we are very proud of and have a commitment to maintaining.

Health and Safety

Brown Drainage & Construction adopts a proactive management approach to ensure the Health and Safety of employees, subcontractors, the general public and motorists. We are committed to implementing policies and processes that exceeds the requirements of the HASE Act 1992, HASE regulations 1993, Amendment Act 2002 and regulations.

Brown Drainage & Construction takes practical steps to identify and control hazards on the work site and ultimately this ensures the pedestrians and motorists pass through the site safely with minimal delay or disruption.

Mike Draper co-ordinates the Health and Safety procedures at Brown Drainage & Construction and will undertake the site audits as defined in the site safety plan. We hold toolbox meetings weekly or sooner if a new hazard is identified. A comprehensive Health and Safety site specific plan is detailed and a copy is always on hand in the site office for all projects.